Shipping policy

SHIPPING

Processing times for your order may take between 3-7 business days to ship (excluding weekends) depending on the volume of orders we’re working through at the time. 

RETURN & REFUNDS

We want you to love your purchase and highly encourage you to reach out to us if you have questions about a particular product before making a purchase.

If for any reason you’re unhappy with your purchase you may return lightly used or unopened products back within 30 days of delivery. The customer is responsible for return shipping costs. Tracking is required on all returned packages to qualify for refund. 

Sale items, mystery boxes and/or discontinued items are final sale and cannot be returned for a refund. 

Shipping costs are non-refundable.

CANCELLATIONS & ORDER MODIFICATIONS

To prevent disruptions and errors to our order fulfillment processes we cannot cancel or modify an order after 24 hours of order placement. We are also unable to combine multiple orders.

LOST/STOLEN MAIL

If your tracking shows delivered but you’ve not received it please contact us as soon as possible so that we can look into this for you. 

DAMAGED/INCORRECT ITEMS

You must contact us within 7 days of receiving the product in instances where an item is missing or damaged. Please email us at general@menageriecosmetics.com

ORDER LIMITATIONS/RESTRICTIONS

We do not ship to freight/mail forwarding business addresses or warehouse addresses, unfortunately these orders will be cancelled upon being reviewed. Orders that are forwarded to another location after initial delivery will be void of replacements and/or refunds should something happen to your package while in another party's hands. We do not take responsibility for how other shipping services or third parties handle your package.

INTERNATIONAL SHIPPING

Once an international parcel leaves the US there may not be many or any tracking updates until it reaches your country. Please keep in mind that due to ongoing slowdowns caused by covid-19 and current world events, international bound packages could take up to 90 days to process through your country's customs office and we kindly ask that you wait the full timeframe before reaching out for resolution. Please contact us for help if your package surpasses this timeframe. 

Important: Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order. Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.

ORDERS PLACED DURING THESE DAYS WILL BE DELAYED

Weekends, New Years Eve, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas.

By submitting your order you agree that you have read and accepted our terms and conditions and store policies.

Last update: 2/26/2023