Store Policies

 

SHIPPING

Processing times may take up to 7 business days excluding weekends. Pre-order items (if any) will ship during the times listed on the product page on the website. Any orders placed containing pre-orders and regular in-stock items will ship as one package. 

RETURN & REFUND POLICY

Unfortunately we can no longer accept returns due to covid-19 risks. All sales are final.

ORDER CHANGES, ORDER COMBINING AND CANCELLATIONS

To prevent disruptions to our processing times and reduce order errors, we cannot guarantee changes to your order or cancellation requests will be honored beyond 24 hours of placement. We are unable to combine multiple orders.

LOST/STOLEN MAIL

Please make sure you’re providing a secure delivery location for your order as we will be unable to replace or refund orders that show tracking marked as delivered. For added package security within the US, please select our signature confirmation shipping option at checkout to help protect your package from misdelivery and theft. (If you're international, see policy at the bottom of this page). If your tracking shows delivered but you have not received your package make sure to check all surrounding areas where your box may have been dropped off, speak with your neighbors and contact your local post office and ask for them to review the GPS location of package delivery to rule out a possible misdelivery. If all else fails, we suggest filing a missing mail claim through your local post. We’d be happy to help you through this process by providing any information your post office may require to complete an investigation on your package including proof of postage and exact package details.

OUT OF STOCK ITEMS

Occasionally our item availability may be incorrect or our system may oversell quantities we do not have. In the case your order contains an item that is OOS (out of stock) you will be refunded the full amount during the time of processing your order and will receive a refund notification via email. If there are alternatives we can offer instead, we will reach out to you, otherwise we will refund you and ship any available remaining items.

DAMAGED/INCORRECT ITEMS

Please contact us immediately at general@menageriecosmetics.com so that we can resolve them promptly for you.

ORDER LIMITATIONS/RESTRICTIONS

1. We do not ship to freight/mail forwarding business addresses or warehouse addresses, unfortunately these orders will be cancelled upon being reviewed. Orders that are forwarded to another location other than the address provided on the order will be void of replacements and/or refunds.

2. Our products are small batch made and to ensure a fair experience for all of our customers, our products are sold for personal use only. Orders that appear to abuse the specified qty limit by placing multiple orders within short timeframes will be cancelled.

3. Packages may not exceed 3LBS or a value of $300 per package, whichever may come first.

INTERNATIONAL SHIPPING

International shipping is calculated via USPS according to the overall weight of the package at checkout. To protect our international customers from loss or damage, insurance is automatically included in our shipping up to a value of $150. 

Due to ongoing covid-19 lockdowns and restrictions, we cannot cancel/refund orders once they’ve been shipped. Although rare, international bound packages could take up to 90 days to arrive to your country if there are customs office processing delays. Please contact us for help if your package surpasses this timeframe.

Important: Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order. Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.

WE DO NOT OPERATE DURING THESE DAYS

Orders placed during the listed holidays below may be slightly delayed.

Weekends, New Years Eve, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas.

By submitting your order you agree that you have read and accepted our terms and conditions and store policies.

Last update: 12/29/2020