Store Policies

SHIPPING
Processing times may take between 3-6 business days (Mon-Fri) and up to 10 during busy new product launches. 
Pre-order items (if any) will ship during the times listed on the product page on the website. Any orders placed containing pre-orders and regular in-stock items will ship as one package. 
RETURN & REFUND POLICY
We currently cannot accept any returns due to covid-19 risks.
ORDER CHANGES/COMBINING/CANCELLATIONS

To prevent disruptions to our quick processing times and reduce order errors, we are unable to make changes or cancel orders beyond 24hrs of placement. If you require a cancellation beyond 24hrs we charge a $3 fee to find and pull your order invoice and packing slip from the warehouse processing stacks.

LOST/STOLEN MAIL

We are unable to replace or refund orders where tracking numbers are marked as successfully delivered. Please attempt to speak with your neighbors and your local mail man to rule out a possible misdelivery. If you believe your package has been stolen, contact your local post office to file a theft claim and provide them with your tracking number. We’d be happy to help you through this process by providing any information your post office may require to complete an investigation on your package.

OUT OF STOCK ITEMS

Occasionally our item availability may be incorrect or our system may oversell quantities we do not have. In the case your order contains an item that is OOS (out of stock) you will be refunded the full amount during the time of processing your order and will receive a refund notification via email. If there are alternatives we can offer instead, we will reach out to you, otherwise we will refund you and ship any available remaining items.

INCORRECT SHIPPING INFORMATION
Please contact us immediately if you notice an error on your shipping during time of placement so that we can correct the error. We cannot refund or replace misdelivered orders to due incorrect addresses.
SIGNATURE CONFIRMATION
Large orders with value's over $120 will receive signature confirmation. 
DAMAGED ITEMS/MISSING ITEMS/INCORRECT ORDER
Please contact us immediately at general@menageriecosmetics.com so that we can resolve this for you in the best way possible.
ORDER LIMITATIONS
We do not ship to freight/mail forwarding business addresses, unfortunately these orders will be cancelled upon being reviewed.
Our products are small batch made and to ensure a fair experience for all of our customers, our products are sold for personal use only. Orders that appear to abuse our 2 qty limit by placing multiple orders within short timeframes will be cancelled.
Packages may not exceed 3LBS or a value of $300 per package, whichever may come first. 
INTERNATIONAL ORDERS (CURRENTLY CLOSED UNTIL FURTHER NOTICE)
Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order.
International bound packages may take up to 30 days to arrive to your country depending on weather conditions or customs office delays. We will not replace or refund packages until after this timeframe has passed. Please contact us if you're having issues collecting your package.
Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.
WE DO NOT OPERATE DURING THESE DAYS
Orders placed during the listed holidays below may be slightly delayed.
Weekends, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas (20th-31st)