Store Policies

SHIPPING
Processing times may take up to 14 days (Mon-Fri) during our BF sale/restock.
Pre-order items (if any) will ship during the times listed on the product page on the website. Any orders placed containing pre-orders and regular in-stock items will ship as one package. 
RETURN & REFUND POLICY
Due to the nature of cosmetics, we cannot accept any returns back due to covid-19 risks. All sales are final.
ORDER CHANGES, ORDER COMBINING AND CANCELLATIONS

To prevent disruptions to our quick processing times and reduce order errors, we are unable to make changes or cancel orders beyond 24 hours of placement.

ORDER MINIMUMS

We require a minimum purchase of $15.

LOST/STOLEN MAIL

Please make sure you’re providing a secure delivery location for your order as we will be unable to replace or refund orders with tracking that is marked as delivered. If your tracking shows delivered but you have not received your package, attempt to speak with your neighbors and your local post office to rule out a possible misdelivery. If you believe your package has been stolen or lost, contact your local post office and open an investigation and/or theft claim. We’d be happy to help you through this process by providing any information your post office may require to complete an investigation on your package including proof of postage and package details.

OUT OF STOCK ITEMS

Occasionally our item availability may be incorrect or our system may oversell quantities we do not have. In the case your order contains an item that is OOS (out of stock) you will be refunded the full amount during the time of processing your order and will receive a refund notification via email. If there are alternatives we can offer instead, we will reach out to you, otherwise we will refund you and ship any available remaining items.

INCORRECT SHIPPING INFORMATION
Please contact us immediately if you notice an error on your shipping during time of placement so that we can correct the error. We cannot refund or replace misdelivered orders to due incorrect addresses.
SIGNATURE CONFIRMATION
Large orders with value's over $120 will receive signature confirmation. 
DAMAGED ITEMS/MISSING ITEMS/INCORRECT ORDER
Please contact us immediately at general@menageriecosmetics.com so that we can resolve this for you in the best way possible.
ORDER LIMITATIONS
1. We do not ship to freight/mail forwarding business addresses, unfortunately these orders will be cancelled upon being reviewed.
2. Our products are small batch made and to ensure a fair experience for all of our customers, our products are sold for personal use only. Orders that appear to abuse our 2 qty limit by placing multiple orders within short timeframes will be cancelled.
3. Packages may not exceed 3LBS or a value of $300 per package, whichever may come first. 
INTERNATIONAL ORDERS 
Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order.
International bound packages may take up to 90 days to arrive to your country depending on weather conditions or customs office delays. We will not replace or refund packages until after this timeframe has passed due to delays cause by covid-19. Please contact us if you're having issues collecting your package.
Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.
WE DO NOT OPERATE DURING THESE DAYS
Orders placed during the listed holidays below may be slightly delayed.
Weekends, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas (20th-31st)