Shipping & Returns

SHIPPING TIMES

Our products are highly loved, and with that comes high demand and order volume. We graciously ask that you allow us up 3-7 working days (this timeframe excludes weekends) to carefully package and process your order for you. If you've ordered during a restock or new product launch, allow an additional 2-3 business days on top of our normal processing time frame. If you've ordered on a weekend, processing times will begin the following Monday.

Pre-order items (if any) will ship during the times listed on the product page on the website.

RETURN & REFUND POLICY

If you're not completely satisfied with your purchase, you can return any unopened/unused product back within (14) days for a refund of the purchase price. Return postage is the responsibility of the customer and original shipping charges are non-refundable.

Return exclusions are: Any sale/discounted items, discontinued items, or promotional items.

If returning an item that qualified you for a gift, please include the gift with your return. If you choose to keep the gift, you will be charged for its full value and deducted from your refund price. 

 

Send returns to:

Menagerie Cosmetics LLC
1324 N Liberty Lake Rd
Suite 2051
Liberty Lake, WA 99019
 

ORDER CHANGES/COMBINING

Once an order is placed we cannot combine or make alterations to your order. Please request a cancellation if you need to place a new order with additional items.

SIGNATURE CONFIRMATION

Orders with value's over $150 will require signature confirmation.

DAMAGED ITEMS/MISSING ITEMS/INCORRECT ORDER

We are sorry if your package has arrived in a damaged state or is missing items. Please contact us immediately at general@menageriecosmetics.com so that we can resolve this for you in the best way possible.

ORDER ERRORS/ INCORRECT ADDRESS

Please contact us immediately at general@menageriecosmetics.com so that we can adjust your order. If the order is shipped before the error can be corrected you will need to pay postage calculated by weight of the order to resend. 

INTERNATIONAL ORDERS

Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order.

International bound packages may take up to 30 days to arrive to your country depending on weather conditions or customs office delays. We will not replace or refund packages until after this timeframe has passed. Please contact us if you're having issues collecting your package.

Rejected/returned packages will be refunded the purchase price (less shipping) once return to our warehouse.

Due to the high shipping costs of international orders, we can only offer store credit or a refund of the purchase price on any items received damaged.

MAIL FORWARDING FOR INTERNATIONAL ORDERS

Customers that use mail forwarding addresses are not eligible for replacements or refunds of any kind. If an item arrives damaged or looks tampered with, you will need to contact your mail forwarding company for resolution. Use these services at your own risk.

WE DO NOT OPERATE DURING THESE HOLIDAYS

Orders placed during the listed holidays below may be slightly delayed.

New Year’s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
4th of July
Labor Day
Columbus Day
Veteran's Day
Thanksgiving
Christmas