Store Policies

SHIPPING

Processing times may take up to 10 business days excluding weekends. Pre-order items (if any) will ship during the times listed on the product page on the website. Any orders placed containing pre-orders and regular in-stock items will ship as one package. 

Shipping costs are calculated by weight at checkout via USPS.

RETURN & REFUND POLICY

Unfortunately we can no longer accept returns on cosmetics. All sales are final.

ORDER CHANGES, ORDER COMBINING AND CANCELLATIONS

To prevent disruptions to our processing times and reduce order errors, we cannot guarantee changes to your order or cancellation requests will be honored beyond 24 hours of placement. We are unable to combine multiple orders.

LOST/STOLEN MAIL

Please make sure you’re providing a secure delivery location for your order as we will be unable to replace or refund orders that show tracking marked as delivered.

For added package security, please add Route Package Insurance at checkout.

If your tracking shows delivered but you have not received your package please check all surrounding areas where your box may have been dropped off, speak with your neighbors and contact your local post office and ask for them to review the GPS location of package delivery to rule out a possible misdelivery. Occasionally, USPS will mark a package delivered before dropping the package off, we recommend waiting at least one business day to see if this changes. If all else fails, we suggest filing a missing mail claim through your local post and would be happy to help you through the claims process by providing any information your post office may require to complete an investigation on your package including proof of postage and exact package details. 

OUT OF STOCK ITEMS

Occasionally our item availability may be incorrect or our system may oversell quantities we do not have. In the case your order contains an item that is OOS (out of stock) you will be refunded the full amount during the time of processing your order and will receive a refund notification via email. If there are alternatives we can offer instead, we will reach out to you, otherwise we will refund you and ship any available remaining items.

DAMAGED/INCORRECT ITEMS

Please contact us immediately at general@menageriecosmetics.com so that we can resolve this promptly for you. Do not re-press any powder products before contacting as we need proof of original damage to file an insurance claim. Doing so will void our replacement/refund guarantee.

Note: Minor cosmetic blemishes are not considered damage and will not be replaced or refunded as they do not affect the stability or performance of the product. This includes but is not limited to minor scratches, dents or dings or small powder residue either from a previous batch from the manufacturing process or pigment dust that moved around on a palette during shipping. 

ORDER LIMITATIONS/RESTRICTIONS

1. We do not ship to freight/mail forwarding business addresses or warehouse addresses, unfortunately these orders will be cancelled upon being reviewed. Orders that are forwarded to another location other than the address provided on the order will be void of replacements and/or refunds.

2. Our products are in high demand, so to ensure a fair shopping experience we have quantity limits in place. Orders that appear to abuse the specified quantity limit allowed via multiple orders and/or give us strong reason to believe that the order being placed is for intentions to resell for profit, will be cancelled and your account may be permanently blacklisted.

3. Packages may not exceed 3LBS or a value of $300 per package, whichever may come first.

INTERNATIONAL SHIPPING

International shipping is calculated via USPS according to the overall weight of the package at checkout. To protect your package from loss/damage/theft during the shipping process, we highly recommend selecting the Route Package Protection service at checkout. If you opt out of this service we provide, your order will be void of replacements or refunds.

Once an international parcel leaves the US there may not be many or any tracking updates until it reaches your country. Please keep in mind that due to ongoing slowdowns caused by covid-19 worldwide, international bound packages rarely, but could potentially take up to 90 days to process through your country's customs office. Please contact us for help if your package surpasses this timeframe. 

Important: Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order. Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.

WE DO NOT OPERATE DURING THESE DAYS

Orders placed during the listed holidays below may be slightly delayed.

Weekends, New Years Eve, New Year’s Day, Martin Luther King Jr. Day, President's Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving, Christmas.

By submitting your order you agree that you have read and accepted our terms and conditions and store policies.

Last update: 7/22/2021