Store Policies

SHIPPING
Our processing times may take up to 3-10 business days (this timeframe excludes weekends and does not apply to pre-order items). If you've ordered on a weekend, processing times will begin the following Monday.
Pre-order items (if any) will ship during the times listed on the product page on the website. Any orders placed containing pre-orders and regular in-stock items will ship as one package. 
RETURN & REFUND POLICY
At this current time we cannot accept any returns due to covid-19 risks.
ORDER CHANGES/COMBINING/CANCELLATIONS

To prevent disruptions to our processing times and reduce order errors, we are unable to make changes to your order once its placed. If you need an order cancelled for any reason, please send a cancellation email to general@menageriecosmetics.com within 24 hours of the order being placed to avoid your order being moved to the processing queue. After 24 hours, unfortunately we will not be able to cancel any order.

LOST/STOLEN MAIL

We are unable to replace or refund orders where tracking numbers are marked as delivered. Please make sure to speak with neighbors and your local mail man to rule out misdelivery. If you believe your package has been stolen, contact your local post office to file a theft claim and provide them with your tracking number.

OUT OF STOCK ITEMS

Occasionally our item availability may be incorrect or our system may oversell quantities we do not have. In the case your order contains an item that is OOS (out of stock) you will be refunded the full amount during the time of processing your order and will receive a refund notification via email. If there are alternatives we can offer instead, we will reach out to you, otherwise we will refund you and ship any available remaining items.

INCORRECT SHIPPING INFORMATION
Orders that are processed and shipped to wrong addresses cannot be refunded or replaced if the package is marked delivered and does not return to us. Please contact us immediately if you notice an error on your shipping during time of placement so that we can correct the error.
SIGNATURE CONFIRMATION
Large orders with value's over $120 will require signature confirmation.
ADDRESSES WE SHIP TO:
We ship to any residential US address, PO Box or APO’s as well as various international locations listed in the drop down at checkout. We will not ship to any freight/mail forwarding addresses due to risk of loss and damage, unfortunately these orders will be cancelled.
DAMAGED ITEMS/MISSING ITEMS/INCORRECT ORDER
We are sorry if your package has arrived in a damaged state or is missing items. Please contact us immediately at general@menageriecosmetics.com so that we can resolve this for you in the best way possible.
ORDER LIMITATIONS
Our products are small batch made and to ensure a fair experience for all of our customers, our products are sold for personal use only. Orders that appear to abuse our 2 qty limit by placing multiple orders within short timeframes will be automatically cancelled and blocked.
Packages may not exceed 3LBS or a value of $300 per package, whichever may come first. 
INTERNATIONAL ORDERS
Customers that are purchasing outside the US should be aware that there may be additional fees/taxes/duties on your package once it arrives to your country. These are separate importation charges added by your countries customs agency. Our shipping charges do not cover these fees and we are required by law to declare all items and cost of items on your package. Please contact your local customs office for further information on what the additional costs may be before placing an order.
International bound packages may take up to 30 days to arrive to your country depending on weather conditions or customs office delays. We will not replace or refund packages until after this timeframe has passed. Please contact us if you're having issues collecting your package.
Rejected/returned packages will be refunded the purchase price (less shipping) once returned to our warehouse.
WE DO NOT OPERATE DURING THESE DAYS
Orders placed during the listed holidays below may be slightly delayed.
Weekends New Year’s Day  Martin Luther King Jr. Day President's Day Memorial Day 4th of July Labor Day Columbus Day Veteran's Day Thanksgiving Christmas (20th-31st)